Shipping policy
We want your Birch order to arrive safely and smoothly! Please review the information below before placing your order.
PROCESSING TIME
Each Birch piece is made to order, which means your jewellery is carefully assembled, packaged, and prepped just for you (not simply pulled from a shelf). Please allow 3-5 business days for us to prepare your order. Processing times do not include weekends or holidays and are separate from the estimated shipping time shown at checkout.
During launches, holidays or other busy periods, processing may take a little longer. Any significant delays will be noted on our website.
SHIPPING WITHIN CANADA
All Canadian orders ship tracked and insured through Canada Post, UPS, or Purolator.
Orders over CA$99 qualify for free tracked shipping.
For orders under CA$99:
- Ontario and Quebec: CA$10 flat-rate shipping
- All other provinces and territories: Shipping is calculated at checkout
Shipping rates are subject to change.
INTERNATIONAL ORDERS
International orders may be subject to import taxes, VAT, customs duties, brokerage or handling fees imposed by the destination country or shipping carrier.
Unless a tax, duty or other import charge is specifically shown and collected at checkout, these fees are not included in your Birch Jewellery order total and are the responsibility of the recipient.
Import requirements and fees vary by country and may depend on factors such as the value of the order, type and origin of the products, and local customs regulations. We are unable to predict or guarantee whether a parcel will be assessed additional charges or how much those charges may be.
By placing an international order, the customer accepts responsibility for any applicable import requirements and charges associated with receiving their parcel.
We recommend reviewing your country's current import and customs requirements before ordering if you are unsure what may apply.
Refused or Unclaimed International Parcels
If an international parcel is refused, left unclaimed or returned to us because customs duties, taxes or other import charges were not paid, any refund will be issued only after the parcel has been returned to us.
Original shipping charges and any additional return shipping, customs, duty or carrier fees charged to Birch Jewellery as a result of the return will be deducted from the refund.
LOCAL PICKUP (OTTAWA AREA)
We offer local pickup from our home-based studio in Carlsbad Springs, Ontario.
Once your order is ready, typically within 3-5 business days, you will receive an email with instructions for selecting your pickup time.
Please keep in mind:
- Our pickup location is a private residence and is not a retail storefront.
- Orders must be picked up at the arranged time.
- Please follow the pickup instructions included in your confirmation email.
Select Local Pickup as your delivery method at checkout.
Please arrange pickup within 30 days of placing your order. If we are unable to successfully contact you during this time, your order will be cancelled and refunded.
DELIVERY TIMES
Delivery dates and timeframes provided at checkout or by the shipping carrier are estimates and are not guaranteed.
Once a parcel is in transit, delays may occur due to weather, customs processing, carrier disruptions, peak shipping periods or other circumstances outside our control.
All shipped orders include tracking so you can follow your parcel's progress.
A delay beyond the estimated delivery date does not automatically qualify an order for a refund while the parcel remains in transit.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, please contact us as soon as possible. We will happily update it if your order has not yet shipped.
Once an order has been shipped, we cannot guarantee that an address can be changed or redirected.
Birch Jewellery is not responsible for parcels that are delayed, misdelivered or returned because an incorrect or incomplete address was provided at checkout. Additional shipping costs required to resend a returned parcel are the responsibility of the customer.
We strongly recommend avoiding delivery to temporary accommodations, such as hotels or short-term rentals, whenever possible.
LOST, STOLEN OR MISSING PARCELS
Each order is shipped with tracking and insurance.
If your tracking information indicates that your parcel may be lost in transit, please contact us, and we will work with the shipping carrier to investigate and, where applicable, submit a claim.
If tracking shows a parcel as delivered but you cannot locate it, we recommend first checking around the delivery location, with other members of your household or neighbours, and contacting the carrier. Please contact us if you still need assistance, and we will do our best to help investigate.
Refunds or replacements for lost parcels will be handled based on the outcome of the carrier's investigation and available shipping insurance.
RETURNS & SHIPPING COSTS
Original shipping charges are non-refundable except where required by law.
If an eligible item is returned for a refund, the refund will apply to the item price and will not include the original shipping charge.
Please review our Return & Refund Policy for complete information about returns, exchanges and eligibility.