Free shipping on orders over $75!

FAQ

+ WHEN WILL I RECEIVE MY ORDER?

Each order takes 1-3 business days to process. Once your package is in the mail, these are the following shipping estimations:

Canada: 5-7 business days
United States: 7-10 business days
International: 4  weeks +

If your order is time sensitive, please choose the available shipping upgrades during checkout that suits your needs. Please remember to consider the extra 1-3 business day processing time. Business days do not include weekends or North American holidays. All shipping times are estimations via Canada Post and are not guaranteed.

+ WHERE ARE YOU LOCATED?

Birch Jewellery is made in Ottawa, Ontario, Canada. We ship our collection worldwide and sell in select stores across Canada. See our Shop Local page for store locations and upcoming handmade markets. 

+ DO YOU OFFER LOCAL PICKUP IN OTTAWA, ON?

During the checkout process, you will be able to select a Local Pickup option which will allow you to pick up your order for free in Ottawa, ON. We will contact you with pickup details shortly after your order is placed. 

+ MY ITEM IS A GIFT, DO YOU GIFT WRAP?

Most orders come in a sturdy black gift box. If you'd like to add a string of twine or special note inside, please contact us and we can customize the packaging to your liking. Yes, it's free.

+ DO YOU DO CUSTOM ORDERS? 

We do accept custom orders and can sometimes modify our current items to your liking. Some examples include creating clip-on or plug versions of our earrings, shortening of lengthening our necklaces and special ordering a piece in a specific colour.

Please contact us to discuss the options available. Additional fees may apply. We will always be honest about pricing and are happy to provide you with an estimate.

+ WHAT METHODS OF PAYMENT DO YOU ACCEPT?

Our secure online checkout allows you to pay with PayPal, American Express, MasterCard, Visa and Apple Pay. During our handmade markets, we accept cash and credit card payments through Shopify POS and Square.

+ DO YOU HAVE AN ORDER SHEET FOR WHOLESALE?

We're currently accepting wholesale and consignment orders and are open to discussing collaborations with subscription boxes, bloggers and special event swag. Contact us for an order sheet or to discuss details.

+ WHAT IS YOUR RETURN POLICY?

All refunds are dealt with case-by-case. We accept returns within 14 days of receiving the order. You are responsible for shipping the item back to us including paying for shipping fees. Once we receive the return, we will send you the refund less shipping costs. Please do not ship items back to us without contacting us first. 

Note: All earrings are non-refundable due to hygienic reasons, even if not worn.

+ PROMO CODE POLICY

Only one promo code can be used per order. All codes must be entered during checkout and will not be honoured after the order is placed. 

Still have questions? Contact us.