Once your order is shipped, you’ll receive a confirmation email with your tracking number. Please allow up to 24 hours for tracking information to update.

All orders are processed within 1-3 business days, which is the time needed to assemble and pack your order before shipping. This excludes weekends and holidays.

Estimated delivery times:

• Canada: Expedited Shipping: 5-10 business days, Xpresspost: 1-3 business days
• International: Delivery times vary depending on the destination and chosen shipping class.

Note: These timeframes are estimates and are not guaranteed, as delays may occur during transit.

For more information, view our Shipping Policy.

Yes! We offer free contactless local pickup from our home base in Carlsbad Springs, Ontario, a 15-minute drive from downtown Ottawa. If you would like to pick up your order, select the Local Pickup option at checkout.

Once your order is ready, you’ll receive an email with instructions to schedule your pickup time.

We accept returns within 10 days of receiving your order. Please note:

• Final Sale Items: Earrings, pierced jewellery, custom orders, personalized items, and discounted items cannot be returned.
• Returned items must be unworn, undamaged, in original condition, and include all original packaging (e.g., pouches or boxes).

Customers are responsible for return shipping costs. For more details, view our Return& Refund Policy.

We do not offer exchanges. However, you can return an item for a refund and place a new order for your preferred size or style.

Materials are listed on individual product pages. If you have any questions about a specific item, feel free to contact us.

Yes! We accept custom orders, including modifications to existing designs (e.g., creating clip-on earrings or adjusting chain lengths). We also welcome ideas for new pieces. Contact us to discuss your request; additional fees may apply.

We recommend removing your jewellery before applying beauty products (e.g., lotion, perfume, body spray) and avoiding wearing it while sleeping or in water. This helps prevent tarnishing or dulling.

For more tips, check out our Jewellery Care Guide.

All our pieces are designed and made in Ottawa, Canada. Whenever possible, we source materials from North American manufacturers and when if ordering from overseas, we ensure they are ethically produced.

Your jewellery will arrive in a high-quality canvas pouch or jewellery box made from recycled materials, wrapped with care in tissue paper or a cotton bag. No prices are included, making it perfect for gifting!

Yes! For a small fee, we provide gift wrapping with kraft paper and twine, and you can include a personalized note.

To wrap individual items in your order, please mention it in the notes section at checkout. For orders with multiple gifts, we’ll include small tags to help identify each item.

Add the Gift Wrapping listing to your order for the number of individual items you'd like wrapped.

We’re based in Ottawa, Canada. Our jewellery is also available in select stores across Canada and the US. Visit our Stockists page for a list of retailers.

We’re so sorry for the inconvenience! Please email your order number and a photo of the defective or incorrect item to info[at]birchjewellery.com, and we’ll resolve the issue promptly.

We accept PayPal, Visa, Master Card, American Express,Google Pay, and Apple Pay via our secure online checkout. For in-person markets, we accept cash, debit, and credit card payments.

Only one discount code may be applied per order. If multiple codes are entered, our system will apply the better deal.

Exclusions: Gift cards, gift sets/boxes and discounted items are not eligible for discounts.

Discount codes must be applied during checkout and cannot be added afterward.

Yes! We’re excited to partner with new retailers. Learn more about becoming a stockist on our Wholesale page, and let’s chat about featuring our collection in your store!