Due to the ongoing COVID-19 pandemic and increase in global online sales, Canada Post is experiencing extraordinary delays. While we are dispatching orders quickly, delivery delays are possible and beyond our control. We cannot guarantee that you will receive your order by a certain date. Any timeframes stated are simply estimations.
All orders have a processing time of 1-3 business days, which is the time it takes to assemble and pack your order before it is dispatched. Business days do not include weekends and holidays. Please take this additional time into consideration when calculating when your order is estimated to arrive.
Our $5 flat-rate shipping option is shipped via Lettermail and does not include tracking. This shipping method takes approximately 2-4 weeks to arrive in most urban centres. You may choose a tracked option at checkout (Expedited, Xpresspost or Priority). Orders over $100 will automatically be upgraded to Expedited Parcel, which includes tracking.
US & International Orders
Buyers are responsible for any customs and import taxes that may apply. We assume no responsibility for delays due to customs or inspection while crossing the border.
We do not, in any circumstance, offer refunds on shipping. If you are returning an item for a refund, we will only refund the item amount, less shipping. Orders that are past the expected delivery date are not subject to a refund. Once your order is shipped, the timeframe in which it will arrive is entirely out of our control.